ace75 Terms & Conditions — Platform Rules for Bangladesh Players

1. Introduction & Acceptance of Terms

Welcome to ace75, Bangladesh's trusted online betting and casino platform available at https://ace75.io. These Terms & Conditions ("Terms") govern the relationship between ace75 ("the Platform") and any individual ("Player", "you", "your") who registers an account, accesses the platform, or uses any service provided by ace75, including but not limited to sports betting, live casino gaming, slot games, and promotional offers.

By completing the registration process and creating an ace75 account, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety, together with the ace75 Privacy Policy, Responsible Gaming Policy, and any additional rules applicable to specific games or promotions published on the platform from time to time.

ace75 reserves the right to update, amend, or replace these Terms at any time. Material changes will be communicated to registered players via the email address associated with their account or via a prominent notice on the platform. Continued use of the platform following notification of changes constitutes acceptance of the revised Terms.

2. Eligibility & Registration Requirements

2.1 Age Requirement

Access to the ace75 platform and all services offered thereon is strictly restricted to individuals who are 21 years of age or older. By registering an account, you warrant and represent that you meet this minimum age requirement. ace75 operates a zero-tolerance policy with respect to underage gambling. Any account found to have been registered by or used by a person under the age of 21 will be immediately closed, all balances will be forfeited, and the matter may be reported to the relevant authorities.

2.2 Geographic Eligibility

The ace75 platform is operated with a primary focus on the Bangladesh market. Players are responsible for ensuring that their use of the platform complies with the laws applicable in their jurisdiction. ace75 does not make any representation that the services are lawful in all jurisdictions. Players who access the platform from jurisdictions where online betting is restricted or prohibited do so entirely at their own risk.

2.3 Account Registration

To access the full features of ace75, players must register a valid account by providing accurate, complete, and current personal information, including:

• Full legal name as it appears on a valid government-issued identification document
• Date of birth confirming that the player is 21 years of age or older
• A valid email address
• A valid Bangladeshi mobile number
• A unique username and secure password
• The mobile money account details (bKash, Nagad, Rocket, or Upay) or bank account details to be used for transactions

Providing false, misleading, or incomplete information during registration constitutes a material breach of these Terms and will result in immediate account suspension and forfeiture of any balance held in the account.

2.4 One Account Per Player

Each player is permitted to maintain only one registered account on the ace75 platform. The operation of multiple accounts by a single individual, whether using the same or different personal details, is strictly prohibited. ace75 employs automated and manual detection methods to identify duplicate accounts. Where duplicate accounts are identified, all accounts will be suspended and any bonus funds or winnings derived from duplicate account activity will be forfeited.

2.5 Identity Verification (KYC)

ace75 operates a Know Your Customer (KYC) verification process in accordance with responsible gaming and anti-money laundering best practices. Players will be required to verify their identity before processing their first withdrawal and at any other point ace75 deems necessary. Acceptable verification documents include a valid Bangladeshi National Identity Card (NID), passport, or driving licence. Verification of payment method ownership may also be required. Failure to complete the KYC process within a reasonable timeframe will result in withdrawal requests being held pending verification.

3. Account Management

3.1 Account Security

Players are solely responsible for maintaining the security and confidentiality of their account credentials, including their username, password, and any OTP codes issued to their registered mobile number. ace75 strongly recommends the use of a strong, unique password not used on any other platform. Players must notify ace75 immediately via live chat or email at [email protected] if they suspect unauthorised access to their account.

3.2 Account Inactivity

An account is considered inactive if no login activity has been recorded for a continuous period of twelve (12) months. ace75 reserves the right to apply an inactivity administration fee to dormant accounts in accordance with the fee schedule published on the platform at the time of inactivity. Players will be notified by email prior to any inactivity fee being applied. Players may reactivate a dormant account by contacting the support team.

3.3 Account Closure

Players may request the closure of their ace75 account at any time by contacting the 24/7 support team via live chat or by emailing [email protected]. Upon closure, any remaining verified balance will be returned to the player's verified payment method within five (5) business days, provided all KYC requirements have been met and no pending withdrawal restrictions apply. Bonus funds that have not met wagering requirements will be forfeited upon account closure.

4. Deposits, Withdrawals & Financial Transactions

4.1 Accepted Payment Methods

ace75 accepts the following payment methods for deposits and withdrawals from Bangladesh-based players:

• Mobile Money: bKash, Nagad, Rocket, Upay
• Bank Transfer: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other major Bangladeshi banks
• International Cards: Visa, Mastercard (subject to card issuer approval)

All transactions are conducted exclusively in Bangladeshi Taka (৳ BDT). ace75 does not accept transactions in foreign currencies. No currency conversion fees are applied to BDT transactions.

4.2 Deposit Limits

The minimum single deposit amount on ace75 is ৳200. The maximum single deposit amount and daily deposit limits vary by payment method and account verification status. Players who have completed full KYC verification are eligible for higher deposit limits. ace75 reserves the right to adjust deposit limits at its discretion with notice provided to affected players.

4.3 Withdrawal Processing

Withdrawal requests are processed within one (1) to three (3) business days following successful verification of the request, subject to the player having completed KYC verification and the requested amount not being subject to any active wagering requirement. Mobile money withdrawals (bKash, Nagad, Rocket) are typically processed faster than bank transfer withdrawals. The minimum withdrawal amount is ৳500.

4.4 Withdrawal Restrictions

ace75 reserves the right to request additional documentation before processing any withdrawal. Withdrawals will only be made to a payment method registered in the same name as the ace75 account holder. Third-party withdrawals are strictly prohibited. ace75 reserves the right to delay or decline withdrawal requests where there is a reasonable suspicion of fraudulent activity, pending investigation.

4.5 Anti-Money Laundering

ace75 operates in compliance with anti-money laundering (AML) best practices. All deposits must be funded from payment methods owned by and registered in the name of the account holder. ace75 reserves the right to request source-of-funds documentation for large transactions or where unusual transaction patterns are detected. Players who use the platform to engage in or facilitate money laundering will have their accounts immediately suspended and the matter reported to the relevant authorities.

5. Bonuses & Promotional Offers

5.1 General Bonus Terms

All bonuses, free bet credits, free spins, reload offers, and other promotional rewards issued by ace75 are subject to the specific terms attached to each individual promotion. These terms will be published on the ace75 platform at the time the promotion is offered and will specify, at minimum, the wagering requirement, minimum odds (for sportsbook bonuses), eligible games (for casino bonuses), time limit, and minimum qualifying deposit amount.

5.2 Wagering Requirements

Unless otherwise stated in the promotion-specific terms, bonus funds are subject to a wagering requirement before they may be withdrawn as cash. The applicable wagering multiplier will be stated clearly in the promotion terms. Wagering requirements must be completed within the stated promotional period. Any bonus funds not subject to completed wagering at the expiry of the promotional period will be forfeited automatically.

5.3 Bonus Abuse

ace75 operates a strict anti-bonus abuse policy. Actions that constitute bonus abuse include but are not limited to: registering multiple accounts to claim the same bonus, using bonus funds in a systematic low-risk strategy designed to circumvent wagering requirements, wagering on opposite outcomes to meet wagering requirements, and coordinating with other players to exploit promotional terms. ace75 reserves the right to withhold bonus funds and any associated winnings, and to suspend accounts where bonus abuse is identified.

5.4 Promotional Changes

ace75 reserves the right to withdraw, modify, or extend any promotional offer at any time. Players will be notified of material changes to active promotions wherever reasonably practicable. Seasonal promotions, including those aligned with Eid, Pohela Boishakh, Bangladesh Victory Day (December 16), BPL season, and T20 World Cup, are offered at ace75's discretion and are subject to separate terms published at the time of each offer.

6. Sports Betting Rules

6.1 Bet Acceptance

All bets placed on ace75 are subject to acceptance by the platform. ace75 reserves the right to decline or limit any bet at its sole discretion, including bets that exceed maximum stake limits, bets placed on suspended markets, or bets where a technical error has resulted in incorrect odds being displayed. Bets accepted in error at clearly incorrect odds will be voided and the stake returned to the player's account.

6.2 Settlement of Bets

Bets are settled based on the official result as declared by the relevant governing body of the sport or event in question. For cricket betting, this includes the ICC, BCB (Bangladesh Cricket Board), and the relevant tournament organiser for BPL, IPL, and T20 World Cup fixtures. For football, FIFA and the relevant national federation's official result applies. ace75 reserves the right to use alternative official sources where the primary governing body result is unavailable or disputed.

6.3 Void Bets

A bet will be declared void and the stake returned in the following circumstances: the event is cancelled or postponed and not completed within forty-eight (48) hours of the original scheduled start time; the market was suspended at the time the bet was placed due to a technical error; or the event or market was listed in error. Void legs in accumulator bets will be treated as non-runners and the accumulator will be settled on the remaining selections.

6.4 In-Play Betting

In-play betting is offered on selected events and markets. Live odds are updated in real time and reflect the current state of the event. ace75 reserves the right to suspend in-play markets at any time and to void any in-play bet where there is evidence that it was placed after the relevant event outcome had already been determined. Delays in data feeds are inherent to live betting; players accept this risk by placing in-play bets.

7. Casino Game Rules

All casino games available on ace75 — including live dealer tables from Evolution Gaming and Ezugi, and slot titles from Pragmatic Play, NetEnt, Microgaming, and Spribe — are governed by the certified rules and payout tables of the respective game provider. Game outcomes are determined by certified Random Number Generator (RNG) technology for standard casino games, and by live dealer operations for live table games. ace75 does not influence game outcomes.

Players are responsible for understanding the rules of each game before wagering. Return to Player (RTP) percentages for slot titles are published in the game information section of each title. Minimum and maximum bet limits apply per game and are displayed within the game interface. ace75 reserves the right to void any game round where a technical fault has occurred that prevents correct settlement, and to return the affected stake to the player's account.

8. Prohibited Conduct

The following conduct is strictly prohibited on the ace75 platform and constitutes a material breach of these Terms:

• Registration or use of the platform by individuals under the age of 21
• Registration or operation of more than one account, whether under the same or different personal details
• Use of fraudulent, stolen, or unauthorised payment methods to fund an ace75 account
• Collusion with other players to gain an unfair advantage in casino games or betting markets
• Use of automated betting software, bots, artificial intelligence tools, or any other software designed to gain an unfair mechanical advantage over the platform or other players
• Attempting to exploit bugs, errors, or loopholes in the platform software to generate winnings
• Match fixing, insider betting, or placing bets based on information not publicly available at the time of placing the bet
• Money laundering or using the platform to conduct, conceal, or facilitate any illegal financial activity
• Engaging in abusive, threatening, or discriminatory conduct toward ace75 staff or other players via any communication channel
• Impersonating another player, ace75 staff member, or any other individual

ace75 reserves the right to suspend and permanently close any account found to have engaged in prohibited conduct, to forfeit all balances in such accounts, and to pursue legal remedies where appropriate.

9. Responsible Gaming

ace75 is committed to fostering a safe and responsible gambling environment for all players in Bangladesh. The platform provides a suite of voluntary responsible gaming tools accessible from within every registered account, including deposit limits, loss limits, session time reminders, and a self-exclusion option. These tools can be activated via the account settings or by contacting the 24/7 support team via live chat.

Players who wish to permanently exclude themselves from the ace75 platform may request self-exclusion at any time. Self-exclusion will take effect immediately upon request and will remain in force for the duration chosen by the player, with a minimum period of six (6) months. Players under self-exclusion must not attempt to re-register on the platform during the exclusion period.

For further information on the responsible gaming tools available on ace75, please review the full Responsible Gaming Policy. If gambling is causing you distress, please contact the ace75 support team immediately at [email protected] or via live chat. ace75 is for adults aged 21 and above only.

10. Privacy & Data Protection

ace75 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms. By registering an account, players consent to the collection and processing of their personal data as described in the Privacy Policy. ace75 applies industry-standard 256-bit SSL encryption to all data transmissions and maintains strict internal data access controls to protect player information.

Personal data collected by ace75 is used exclusively for the purposes of account management, payment processing, identity verification, fraud prevention, responsible gaming compliance, and platform improvement. ace75 does not sell player data to third parties. Data sharing with third-party service providers (including payment processors and game providers) is limited to what is strictly necessary for service delivery.

11. Intellectual Property

All content on the ace75 platform — including but not limited to the ace75 brand name, logo, website design, software, text, graphics, game interfaces, and promotional materials — is the intellectual property of ace75 or its licensed partners and is protected by applicable intellectual property laws. Players are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial purposes only.

Players must not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the ace75 platform without the prior written consent of ace75. Scraping, data mining, or automated extraction of data from the platform is strictly prohibited.

12. Limitation of Liability

To the fullest extent permitted by applicable law, ace75 shall not be liable to any player for any direct, indirect, incidental, consequential, special, or punitive damages arising from or in connection with the use of the platform, including but not limited to: loss of funds due to unauthorised account access resulting from the player's failure to maintain account security; failure of a player's internet connection or device during a live game or betting event; suspension or closure of markets during in-play events; or reliance on information displayed on the platform that was subject to a technical error.

ace75 makes no warranty, express or implied, that the platform will be available uninterrupted or error-free at all times. Planned and unplanned maintenance periods may affect platform availability. ace75 will endeavour to provide advance notice of planned maintenance where reasonably practicable.

13. Amendments to These Terms

ace75 reserves the right to amend these Terms & Conditions at any time. Where changes are material, ace75 will provide at least fourteen (14) days' advance notice to registered players via the email address associated with their account and/or via a prominent notice displayed on the platform at login. Non-material changes, including corrections of typographical errors or clarifications that do not alter the substance of the Terms, may take effect immediately.

Players who do not accept the revised Terms must cease using the platform and may request account closure in accordance with Section 3.3 above. Continued use of the platform following the effective date of any revision constitutes full acceptance of the revised Terms.

14. Governing Law & Dispute Resolution

These Terms & Conditions are written in English and shall be interpreted and governed in accordance with applicable law. In the event of any dispute between a player and ace75 arising from or relating to these Terms or the use of the platform, the parties agree to first seek resolution through ace75's internal dispute resolution process by contacting the support team at [email protected].

ace75 aims to acknowledge all formal dispute submissions within five (5) business days and to provide a substantive response within thirty (30) days of receipt of full details of the dispute. Where a dispute cannot be resolved internally, the parties may seek resolution through applicable legal channels. ace75 does not submit to any particular external arbitration scheme unless required by applicable law.

15. Contact Information

For all queries, complaints, or correspondence relating to these Terms & Conditions, players may contact the ace75 team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the ace75.io platform
• Support Hours: Bangladesh Standard Time (BST, UTC+6), 24 hours a day, 7 days a week

ace75 is committed to responding to all support enquiries within a reasonable timeframe. For responsible gaming emergencies, please contact the live chat team immediately — the responsible gaming support queue is prioritised at all times.