ace75 Privacy Policy — How We Protect Your Data

1. Introduction & Scope

ace75 ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every player who registers an account or interacts with the ace75.io platform. This Privacy Policy sets out the types of personal data we collect, the purposes for which that data is used, the circumstances under which it may be shared with third parties, the safeguards we apply to keep it secure, and the rights available to you as an ace75 player based in Bangladesh.

This Policy applies to all personal data collected through the ace75.io website, any mobile-optimised version of the site, and all communications channels operated by ace75, including live chat, email correspondence, and customer support interactions. It does not apply to third-party websites or services that may be linked to or from the ace75 platform — those third parties operate under their own privacy policies, for which ace75 accepts no responsibility.

If you have any questions about how ace75 handles your personal data, you may contact the Data Support team at any time using the contact details in Section 15 of this Policy.

2. Data Controller

For the purposes of this Privacy Policy, the data controller responsible for the personal data of ace75 players is the ace75 platform operating at https://ace75.io. As data controller, ace75 determines the purposes and means by which your personal data is processed. All data subject rights requests and privacy-related enquiries should be directed to the ace75 support team.

ace75 does not appoint sub-processors or engage data processors without ensuring that appropriate contractual data protection obligations are in place, consistent with recognised data protection standards.

3. Personal Data We Collect

3.1 Registration Data

When you create an ace75 account, we collect the following information:

• Full legal name as it appears on your government-issued identification document
• Date of birth (to verify that you meet the 21+ age requirement)
• Email address
• Bangladeshi mobile phone number
• Username and encrypted password (passwords are never stored in plain text)
• Preferred payment method details (mobile money account numbers or bank account details)
• Country of residence and city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)

3.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) best practices and responsible gaming obligations, ace75 may collect the following verification documents:

• Copy of a valid Bangladeshi National Identity Card (NID), passport, or driving licence
• Proof of payment method ownership (e.g., screenshot of bKash, Nagad, or Rocket account registered in your name)
• Proof of address (utility bill, bank statement, or similar document showing your residential address in Bangladesh)
• Source-of-funds documentation for high-value transactions, where required

3.3 Transaction Data

ace75 records all financial transactions associated with your account, including deposit amounts and timestamps, withdrawal requests and processing outcomes, bonus credits and wagering activity, game stakes and winnings, and account balance history. This data is retained for compliance and dispute resolution purposes.

3.4 Usage & Technical Data

When you access ace75.io, we automatically collect certain technical data including your IP address, browser type and version, device type and operating system, referring URL, pages visited and time spent on each page, session duration, and in-game activity logs. This data is collected primarily for platform security, fraud prevention, and service improvement purposes.

3.5 Communications Data

When you contact the ace75 support team via live chat or email, we retain records of those communications, including the content of messages, timestamps, and resolution outcomes. This allows us to maintain consistent service quality and to refer back to previous interactions where relevant to your enquiry.

3.6 Responsible Gaming Data

Where you voluntarily set responsible gaming limits — such as deposit caps, loss limits, session time reminders, or self-exclusion — ace75 records these preferences and applies them to your account. This data is treated with the highest level of confidentiality and is used solely to enforce your chosen limits and to support responsible gaming compliance.

4. How We Use Your Personal Data

ace75 uses the personal data described in Section 3 for the following specific purposes:

Purpose	Data Categories Used
Creating and managing your ace75 account	Registration data, KYC data
Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard	Transaction data, payment method details
Verifying your identity and age (21+ requirement)	KYC data, registration data
Detecting and preventing fraud, money laundering, and platform abuse	Transaction data, usage data, KYC data
Providing 24/7 customer support	Communications data, registration data
Enforcing responsible gaming limits and self-exclusion	Responsible gaming data, account activity data
Sending account-related notifications (deposit confirmations, withdrawal updates, security alerts)	Registration data, transaction data
Improving platform performance, game selection, and user experience	Usage data, technical data (anonymised where possible)
Sending promotional communications where you have consented	Registration data, game activity data
Complying with legal and regulatory obligations	All relevant data categories as required

5. Legal Basis for Processing

ace75 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to create and manage your account, execute transactions, and provide the betting and gaming services you have requested.
• Legal obligation: Processing required to comply with applicable AML obligations, age verification requirements, and other legal duties including record-keeping for financial transactions.
• Legitimate interests: Processing carried out to detect and prevent fraud, ensure platform security, analyse platform usage for service improvement, and manage responsible gaming compliance — where these interests are not overridden by your privacy rights.
• Consent: Processing for optional purposes such as sending marketing communications about promotions, seasonal offers (Eid, BPL season, T20 World Cup), or new game launches — where you have given explicit consent. You may withdraw this consent at any time by contacting the support team.

6. Data Sharing & Disclosure

6.1 Third-Party Service Providers

ace75 shares personal data with carefully selected third-party service providers solely to the extent necessary to deliver the platform's services. These providers include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard network processors), identity verification service providers, game software providers (including Evolution Gaming, Pragmatic Play, Ezugi, Spribe, NetEnt, and Microgaming), platform security and fraud detection services, and cloud infrastructure providers. All third-party processors are bound by contractual data protection obligations consistent with recognised data security standards.

6.2 Legal Disclosures

ace75 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities in Bangladesh or internationally where required to do so by law, court order, or legal process. ace75 will, where legally permissible, notify the affected player of any such disclosure request prior to complying.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the ace75 business, personal data held by ace75 may be transferred to the successor entity as part of the transaction, subject to equivalent privacy protections being maintained. Affected players will be notified of any such transfer prior to their data being subject to a materially different privacy policy.

6.4 No Sale of Data

ace75 does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Any data sharing is strictly limited to what is necessary for the operational purposes described in this Policy.

7. Payment Data & Financial Security

ace75 takes the security of payment and financial data with the utmost seriousness. The platform does not store complete payment card numbers or full mobile money account credentials on its own servers. Transactions processed via bKash, Nagad, Rocket, and Upay are handled through tokenised integrations that replace sensitive account numbers with secure reference tokens. Bank transfer details are retained only for the purpose of processing withdrawal requests to the verified account.

All financial transactions on ace75 are conducted exclusively in Bangladeshi Taka (৳ BDT) through approved payment channels. ace75 does not process cryptocurrency transactions. Any attempt to fund an ace75 account through an unverified or third-party payment source will be declined and may trigger an account security review.

8. Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit ace75.io. They allow the platform to recognise your browser across sessions, maintain your login state, remember your preferences, and collect anonymised usage analytics to improve the platform.

8.2 Types of Cookies Used by ace75

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies, security tokens, and cookies that maintain your login state. These cannot be disabled without impairing your ability to use the platform.
• Functional cookies: Store your preferences such as display language (English), odds format, and game category filters to personalise your experience on return visits.
• Analytics cookies: Collect anonymised data about how players navigate the ace75 platform, which pages are most visited, and where users encounter difficulties. This data informs platform improvements and is not linked to individual player identities.
• Security cookies: Used to detect bot activity, prevent automated account creation, and identify suspicious login patterns that may indicate account takeover attempts.

8.3 Managing Cookies

You may configure your browser settings to block or delete cookies at any time. Please note that disabling essential cookies will prevent you from logging into your ace75 account and using key platform features. Instructions for managing cookie settings are available in your browser's help documentation. ace75 does not currently respond to browser-level "Do Not Track" signals, as no uniform standard for such signals has been established.

9. Data Retention

ace75 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to the following minimum retention periods:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years following the date of each transaction.
• Communications data: Retained for two (2) years from the date of the most recent interaction, or longer where relevant to an unresolved dispute.
• Responsible gaming records: Retained for the duration of any active self-exclusion period plus two (2) years, to prevent re-registration during the exclusion period.
• Usage and technical data: Retained in anonymised or aggregated form indefinitely for platform improvement purposes; identifiable records are deleted after thirteen (13) months.

At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

10. Your Privacy Rights

As an ace75 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact the ace75 support team via live chat or email at [email protected]:

• Right of access: You may request a copy of the personal data ace75 holds about you, along with information about how it is processed.
• Right to rectification: You may request the correction of inaccurate or incomplete personal data. For name or date of birth corrections, supporting documentation may be required.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, provided no overriding legal retention obligation applies.
• Right to restrict processing: You may request that ace75 restrict the processing of your data while a rectification or objection request is being assessed.
• Right to data portability: You may request a copy of the personal data you provided to ace75 in a commonly used, machine-readable format.
• Right to object: You may object to processing carried out on the basis of ace75's legitimate interests, or to the use of your data for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

ace75 will acknowledge all privacy rights requests within five (5) business days and will aim to fulfil them within thirty (30) days. Complex requests may require additional time, in which case you will be notified of the extended timeline.

11. Children & Minors

The ace75 platform is strictly for adults aged 21 years and above. ace75 does not knowingly collect personal data from individuals under the age of 21. If ace75 becomes aware that an account has been registered by a person under the age of 21, that account will be immediately closed, all account data will be deleted, and any balance will be handled in accordance with applicable law. If you believe that a minor may have registered an account on ace75.io, please contact the support team immediately at [email protected] so that we can take prompt action.

12. International Data Transfers

The personal data of ace75 players may be processed by third-party service providers whose servers or operations are located outside Bangladesh. Where such international transfers occur, ace75 ensures that appropriate safeguards are in place to protect your personal data to a standard consistent with this Privacy Policy. These safeguards may include contractual data protection clauses with the relevant third-party processor. ace75 does not transfer personal data to jurisdictions with materially lower data protection standards without implementing additional protective measures.

13. Third-Party Services & Game Providers

The ace75 platform integrates games and services from third-party providers including Evolution Gaming, Pragmatic Play, Ezugi, Spribe, NetEnt, and Microgaming. When you play games provided by these studios, certain technical data (such as game session identifiers and bet amounts) is processed by the respective provider's systems. This processing is governed by the game provider's own data practices. ace75 does not share your full personal profile with game providers; only the minimum data required for game session management is transmitted.

ace75.io may display links to other pages within the site, such as the FAQ or Responsible Gaming pages. These pages are all operated by ace75 and are governed by this same Privacy Policy. ace75 does not link to external third-party websites from within the platform content.

14. Changes to This Privacy Policy

ace75 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. Where changes are material, ace75 will provide at least fourteen (14) days' advance notice to registered players via the email address associated with their account and/or a prominent notice displayed at login. The "Last Updated" date at the top of this document will always reflect the most recent revision.

Continued use of the ace75 platform after the effective date of any revised Privacy Policy constitutes acceptance of the updated terms. Players who do not accept a material change to this Policy may request account closure in accordance with the Terms & Conditions.

15. Contact Us

For all privacy-related enquiries, data subject rights requests, or concerns about how ace75 handles your personal data, please contact our support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on ace75.io
• Support Hours: Bangladesh Standard Time (BST, UTC+6), 24 hours a day, 7 days a week

ace75 aims to acknowledge all privacy enquiries within five (5) business days. For urgent data security concerns — such as suspected unauthorised access to your account — please contact the live chat team immediately for the fastest response.